Support & Services
ServicePlus Support Contracts
Phone & web support, extended warranties, onsite service, and professional services for every Promise product line.
Genuine ServicePlus Support Contracts hardware with full manufacturer warranty, configuration review on every order, and formal line-itemed quotes from our US-based team.
Order
ServicePlus Support Contracts Part Numbers
24×7 Support
5 part numbersAll plans: 24×7 phone & web technical support, no parts replacement
PW24X7S1T
24×7 Phone & Web Support — Per Incident (U.S.)
$134.45
- Term
- Per incident
- Applies To
- U.S. only
Pay-as-you-go option — a single 24×7 support incident, U.S. customers only.
PW24X7S6M
24×7 Phone & Web Support — 6 Months (U.S.)
$253.57
- Term
- 6 months
- Applies To
- U.S. only
Six months of unlimited 24×7 phone and web support for U.S. customers.
PW24X7S1Y
24×7 Phone & Web Support — 1 yr (U.S.)
$423.75
- Term
- 1 yr
- Applies To
- U.S. only
A full year of 24×7 phone and web support for U.S. customers.
VASP2YALLUB
24×7 Phone & Web Support — 2 yr, Vess A Series
$559.16
- Term
- 2 yr
- Applies To
- Vess A series
Two-year 24×7 remote support contract scoped to Vess A-series appliances.
VASP3YALLUB
24×7 Phone & Web Support — 3 yr, Vess A Series
$838.75
- Term
- 3 yr
- Applies To
- Vess A series
Longest 24×7 remote support term offered for Vess A-series appliances.
Business-Hours Support
3 part numbersAll plans: phone & web support, no parts replacement, U.S. only·Coverage Hours: 9–5 M–F
PW8X5S1T
Business-Hours Phone & Web Support — Per Incident (U.S.)
$100.41
- Term
- Per incident
Single support incident handled during business hours — the lowest-cost way to get help on a one-off issue.
PW8X5S6M
Business-Hours Phone & Web Support — 6 Months (U.S.)
$168.48
- Term
- 6 months
Six months of business-hours phone and web support for U.S. customers.
PW8X5S1Y
Business-Hours Phone & Web Support — 1 yr (U.S.)
$338.66
- Term
- 1 yr
One year of business-hours phone and web support for U.S. customers.
Professional Services
1 part numberFCSERVINSMA
On-Site Professional Services — 1-Day Charge
One-day charge for Promise professional services delivered on site.
ServicePlus & Support
3 part numbersFARESERVICEIMA
Remote Professional Services — Daily Rate
$1,641.04
- Service
- Remote professional services
- Term
- Per day
- Applies To
- Installation & setup
Per-day remote engagement by Promise engineers covering installation and setup work.
R2YEWOS2
ServicePlus PSP-4HR — 2 yr, VTrak x5000
- Service
- PSP, 4-hour response
- Term
- 2 yr
- Applies To
- VTrak x5000, with/without HDD
Two-year ServicePlus plan with 4-hour parts response for VTrak x5000 arrays, with or without drives installed.
VA8K3YEXT
HDD Disposal Service — 3 yr, Vess A Tower
$1,324.98
- Service
- HDD disposal
- Term
- 3 yr
- Applies To
- Vess A tower
Three-year HDD disposal service coverage for tower-format Vess A appliances.
Don't see the configuration you need? Request a quote — we can source the full Promise Technology catalog, including custom drive configurations.